Privacy Policy

This Policy describes the information “we” Holix SMB process to support Holix Services , and other products, services and features offered by the company (Holix Services Limited or Products).

What kinds of information do we collect?
To provide the Services, we must process information about you. The type of information that we collect depends on how you use our services. You can learn how to access and delete information that we collect by visiting your Holix SMB’s Account Setting.

Things that you and others do and provide.
Information and content you provide. We collect the content, communications and other information you provide when you use our Products/services, including when you sign up for an account, create or share content and message or communicate with others. This can include information in or about the content that you provide (e.g. metadata), such as the location of a photo or the date a file was created. It can also include what you see through features that we provide, so we can do things such as suggest masks and filters that you might like, or give you tips on using camera formats. Our systems automatically process content and communications that you and others provide to analyse context and what’s in them for the purposes described below. Learn more about how you can control who can see the things you share.
Data with special protections: You can choose to provide information in your Holix SMB profile fields or life events about your religious views, political views, who you are “interested in” or your health. This and other information (such as racial or ethnic origin, philosophical beliefs or trade union membership) could be subject to special protections under the laws of your country.

Networks and connections. We collect information about the people, Pages, accounts, hashtags and groups that you are connected to and how you interact with them across our Products/services, such as people you communicate with the most or groups that you are part of. We also collect contact information if you choose to upload, sync or import it from a device (such as an address book or call log or SMS log history), which we use for things such as helping you and others find people you may know and for the other purposes listed below.

Your usage. We collect information about how you use our Products, such as the types of content that you view or engage with, the features you use, the actions you take, the people or accounts you interact with and the time, frequency and duration of your activities. For example, we log when you’re using and have last used our Products, and what posts, videos and other content you view on our Products/services. We also collect information about how you use features such as our camera.

Information about transactions made on our Products/servies. If you use our Products for purchases or other financial transactions (such as when you make a purchase in a game or make a donation), we collect information about the purchase or transaction. This includes payment information, such as your credit or debit card number and other card information, other account and authentication information, and billing, delivery and contact details.

Things others do and information that they provide about you.We also receive and analyse content, communications and information that other people provide when they use our Products. This can include information about you, such as when others share or comment on a photo of you, send a message to you or upload, sync or import your contact information.

Device information.
As described below, we collect information from and about the computers, phones, connected TVs and other web-connected devices you use that integrate with our Products/services, and we combine this information across different devices that you use. For example, we use information collected about your use of our Products on your phone to better personalise the content (including ads) or features that you see when you use our Products on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad that we showed you on your phone on a different device.

Information that we obtain from these devices includes:

Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins.
Device operations: information about operations and behaviours performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots).
Identifiers: unique identifiers, device IDs and other identifiers, such as from games, apps or accounts that you use, and Family Device IDs (or other identifiers unique to Holix Connect Company Products/services associated with the same device or account).
Device signals: Bluetooth signals, information about nearby Wi-Fi access points, beacons and mobile phone masts.
Data from device settings: information that you allow us to receive through device settings that you turn on, such as access to your GPS location, camera or photos.
Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things such as help you stream a video from your phone to your TV.
Cookie data: data from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in the Holix Connect Cookies Policy.

How do we use this information?
We use the information that we have (subject to choices you make) as described below, and to provide and support the Holix SMB and related services described in the Holix SMB Terms of use . Here’s how:

Provide, personalise and improve our Products.
We use the information we have to deliver our Products, including to personalise features and content (including your News Feed, Instagram Stories and ads) and make suggestions for you (such as groups or events you may be interested in or topics you may want to follow) on and off our Products. To create personalised Products that are unique and relevant to you, we use your connections, preferences, interests and activities based on the data that we collect and learn from you and others (including any data with special protections you choose to provide); how you use and interact with our Products; and the people, places or things that you’re connected to and interested in on and off our Products. Learn more about how we use information about you to personalise your Holix SMB, including features, content and recommendations in Holix Services Limited Products; you can also learn more about how we choose the ads that you see.
Information across Holix SMB Products and devices: We connect information about your activities on different Holix SMB Products and devices to provide a more tailored and consistent experience on all Holix SMB Products that you use, wherever you use them. For example, we can suggest that you join a group on Holix SMB that includes people you follow on your friends list or communicate with using inbox message. We can also make your experience more seamless, for example, by automatically filling in your registration information (such as your phone number) from one Connect Africa Product when you sign up for an account on a different Product.

Location-related information: We use location-related information – such as your current location, where you live, the places you like to go, and the businesses and people you’re near – to provide, personalise and improve our Products, including ads, for you and others. Location-related information can be based on things such as precise device location (if you’ve allowed us to collect it), IP addresses and information from your and others’ use of Holix SMB Products (such as check-ins or events you attend).

Product research and development: We use the information we have to develop, test and improve our Products, including by conducting surveys and research, and testing and troubleshooting new products and features.

Face recognition: If you have it turned on, we use face recognition technology to recognise you in photos, videos and camera experiences. The face recognition templates that we create may constitute data with special protections under the laws of your country. Learn more about how we use face recognition technology, or control our use of this technology in Holix SMB profile settings. If we introduce face recognition technology to your Connect experience, we will let you know first, and you will have control over whether we use this technology for you.

Ads and other sponsored content: We use the information we have about you – including information about your interests, actions and connections – to select and personalise ads, offers and other sponsored content that we show you. Learn more about how we select and personalise ads, and your choices over the data we use to select ads and other sponsored content for you in the Holix SMB Settings.

Provide measurement, analytics and other business services.
We use the information that we have (including your activity off our Products, such as the websites you visit and ads you see) to help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps and services. Learn how we share information with these partners.

Promote safety, integrity and security.
We use the information that we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our Products, and promote safety and security on and off Holix SMB Products. For example, we use data that we have to investigate suspicious activity or breaches of our Terms or Policies, or to detect when someone needs help.

Communicate with you.
We use the information that we have to send you marketing communications, communicate with you about our Products and let you know about our Policies and Terms. We also use your information to respond to you when you contact us.

Research and innovate for social good.
We use the information that we have (including from research partners who we collaborate with) to conduct and support research and innovation on topics of general social welfare, technological advancement, public interest, health and well-being. For example, we analyse information that we have about migration patterns during crises to aid relief efforts.

How will we notify you of changes to this Policy?
We’ll notify you before we make changes to this Policy and give you the opportunity to review the revised Policy before you choose to continue using our Products. Contact us
Contact us
You can contact us online or by writing to:
Holix Connect, No. 2 Soyemi Str. Ojodu Berger, Lagos State- Nigeria.
Mobile: +234 [0] 8155-7389-60
Whatsapp: +234 [0] 9061-2805- 42

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