Overview

Holix Services Limited builds this platforms and services that enable people to connect with each other, build communities, Learn and grow businesses. These Terms govern your use of Holix Smb, Groups, Forums, Chat Rooms and the other products, features, apps, services, technologies and software that we offer you, except where we expressly state that separate terms (and not these) apply. These Products are provided to you by Holix Services limited.

We don’t charge you to use our site or the other products and services covered by these Terms. Instead, businesses and organisations pay us to show you ads for their products and services. By using our Products, you agree that we can show you ads that we think will be relevant to you and your interests. We use your personal data to help determine which ads to show you.

We don’t sell your personal data to advertisers, and we don’t share information that directly identifies you (such as your name, email address or other contact information) with advertisers unless you give us specific permission. Instead, advertisers can tell us things such as the kind of audience that they want to see their ads, and we show those ads to people who may be interested. We provide advertisers with reports about the performance of their ads that help them understand how people are interacting with their content. See Section 2 below to learn more.

Our Privacy Policy explains how we collect and use your personal data to determine some of the ads that you see and provide all of the other services described below. You can also go to your setting at any time to review the privacy choices you have about how we use your data.

  1. The services we provide
    Our mission is to give people the power to build community, learn, grow your business and bring the world closer together. To help advance this mission, we provide the products and services described below to you:

Provide a personalised experience for you:
Your experience on Holix SMB is unlike anyone else’s: from the posts, stories, events, ads and other content that you see in News Feed or our video platform to the Pages that you follow and other features that you might use, such as Trending, Marketplace and search. We use the data that we have – for example, about the connections you make, the choices and settings you select, and what you share and do on and off our Products – to personalise your experience.

Connect you with people and organisations that you care about:
We help you find and connect with people, groups, businesses, organisations and others that matter to you across the Holix SMB Products that you use. We use the data that we have to make suggestions for you and others – for example, groups to join, events to attend, Pages to follow or send a message to, shows to watch and people who you may want to become friends with. Stronger ties make for better communities, and we believe that our services are most useful when people are connected to people, groups and organisations that they care about.

Empower you to express yourself and communicate about what matters to you:
There are many ways to express yourself on Holix SMB and to communicate with friends, family and others about what matters to you – for example, sharing status updates, photos, videos and stories across the Holix SMB a Products that you use, sending messages to a friend or several people, creating events or groups, or adding content to your profile. We have also developed, and continue to explore, new ways for people to use technology, such as augmented reality and 360 video to create and share more expressive and engaging content on Holix SMB .

Help you discover content, products and services that may interest you:
We show you ads, offers and other sponsored content to help you discover content, products and services that are offered by the many businesses and organisations that use Holix SMB and other Holix Services Limited Products. Section 2 below explains this in more detail.

Combat harmful conduct, and protect and support our community:
People will only build community on Holix SMB if they feel safe. We employ dedicated teams around the world and develop advanced technical systems to detect misuse of our Products, harmful conduct towards others and situations where we may be able to help support or protect our community. If we learn of content or conduct like this, we will take appropriate action – for example, offering help, removing content, removing or restricting access to certain features, disabling an account or contacting law enforcement. We share data with other when we detect misuse or harmful conduct by someone using one of our Products.

Use and develop advanced technologies to provide safe and functional services for everyone:
We use and develop advanced technologies such as artificial intelligence, machine learning systems and augmented reality so that people can use our Products safely regardless of physical ability or geographic location. For example, technology such as this helps people who have visual impairments understand what or who is in photos or videos shared on Holix SMB ,holixmall.com, Holix Courier services or konnect2learn.com. We also build sophisticated network and communication technology to help more people connect to the Internet in areas with limited access. And we develop automated systems to improve our ability to detect and remove abusive and dangerous activity that may harm our community and the integrity of our Products.

Research ways to make our services better:
We engage in research to develop, test and improve our Products. This includes analysing the data we have about our users and understanding how people use our Products, for example by conducting surveys and testing and troubleshooting new features. Our Privacy Policy explains how we use data to support this research for the purposes of developing and improving our services.

Provide consistent and seamless experiences across the Holix Services Limited the Company Products:
Our services help you find and connect with people, groups, businesses, organisations and others that are important to you. We design our systems so that your experience is consistent and seamless across the different Company Products that you use. For example, we use data about the people you engage with on Holix SMB make it easier for you to connect with them, and we enable you to communicate with businesses that you follow on Holix SMB through Groups.

Enable global access to our services:
To operate our global service, we need to store and distribute content and data in our data centres and systems around the world, including outside your country of residence. This infrastructure may be operated or controlled by Holix Services or its affiliates.

  1. How our services are funded
    Instead of paying to use Holix SMB and the other products and services we offer, by using the Holix SMB Products covered by these Terms, you agree that we can show you ads that businesses and organisations pay us to promote on and off the Holix SMB Company Products. We use your personal data, such as information about your activity and interests, to show you ads that are more relevant to you.

Protecting people’s privacy is central to how we’ve designed our ad system. This means that we can show you relevant and useful ads without telling advertisers who you are. We don’t sell your personal data. We allow advertisers to tell us things such as their business goal, and the kind of audience that they want to see their ads (for example, people between the ages of 18-35 who like cycling). We then show their ad to people who might be interested.

We also provide advertisers with reports about the performance of their ads to help them understand how people are interacting with their content on and off Holix SMB . For example, we provide general demographic and interest information to advertisers (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Maryland and likes Freelancing entrepreneurs) to help them better understand their Target audience. We don’t share information that directly identifies you (information such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us specific permission.

We collect and use your personal data in order to provide the services described above for you. You can learn about how we collect and use your data in our Privacy Policy. You have controls over the types of ads and advertisers you see, and the types of information we use to determine which ads we show you.

  1. Your commitments to Holix SMB and our community
    We provide these services to you and others to help advance our mission. In exchange, we need you to make the following commitments:
  2. Who can use Holix SMB
    When people stand behind their opinions and actions, our community is safer and more accountable. For this reason, you must:
    use the same name that you use in everyday life;
    provide accurate information about yourself;
    create only one account (your own) and use your timeline for personal purposes; and
    not share your password, give access to your Holix SMB account to others or transfer your account to anyone else (without our permission).

We try to make Holix SMB broadly beyond Africa and available to everyone, but you cannot use Holix SMB if:
You are under 13 years old (or the minimum legal age in your country to use our Products).
You are a convicted sex offender.
We’ve previously disabled your account for violations of our Terms or Policies.
You are prohibited from receiving our products, services or software under applicable laws.

  1. What you can share and do on Holix SMB
    We want people to use Holix SMB to engage with others and to express themselves and to share content that is important to them, but not at the expense of the safety and well-being of others or the integrity of our community. You therefore agree not to engage in the conduct described below (or to facilitate or support others in doing so):
    You may not use our Products to do or share anything:
    That breaches these Terms, our Community Standards, and other Terms and Policies that apply to your use of Holix SMB .

That is unlawful, misleading, discriminatory or fraudulent.

That infringes or violates someone else’s rights, including their intellectual property rights.

You may not upload viruses or malicious code, or do anything that could disable, overburden or impair the proper working or appearance of our Products.

You may not access or collect data from our Products using automated means (without our prior permission) or attempt to access data that you do not have permission to access.

We can remove or restrict access to content that is in violation of these provisions.

If we remove content that you have shared in violation of our Community Standards, we’ll let you know and explain any options you have to request another review, unless you seriously or repeatedly violate these Terms or if doing so may expose us or others to legal liability; harm our community of users; compromise or interfere with the integrity or operation of any of our services, systems or Products; where we are restricted due to technical limitations; or where we are prohibited from doing so for legal reasons.

To help support our community, we encourage you to report content or conduct that you believe violates your rights (including intellectual property rights) or our terms and policies.

  1. The permissions you give us
    We need certain permissions from you to provide our services:
    Permission to use content that you create and share: Some content that you share or upload, such as photos or videos, may be protected by intellectual property laws.

You own the intellectual property rights (things such as copyright or trademarks) in any such content that you create and share on Holix SMB and the other Holix Services Limited Company Products you use. Nothing in these Terms takes away the rights you have to your own content. You are free to share your content with anyone else, wherever you want.

However, to provide our services, we need you to give us some legal permissions (known as a ‘licence’) to use this content. This is solely for the purposes of providing and improving our Products and services as described in Section 1 above.

Specifically, when you share, post or upload content that is covered by intellectual property rights on or in connection with our Products, you grant us a non-exclusive, transferable, sub-licensable, royalty-free and worldwide licence to host, use, distribute, modify, run, copy, publicly perform or display, translate and create derivative works of your content (consistent with your privacy and application settings). This means, for example, that if you share a photo on Connect Africa, you give us permission to store, copy and share it with others (again, consistent with your settings) such as service providers that support our service or other Holix SMB Products you use.This licence will end when your content is deleted from our systems.

You can delete content individually or all at once by deleting your account.

When you delete content, it’s no longer visible to other users; however, it may continue to exist elsewhere on our systems where:
Immediate deletion is not possible due to technical limitations (in which case, your content will be deleted within a maximum of 90 days from when you delete it);
your content has been used by others in accordance with this licence and they have not deleted it (in which case, this licence will continue to apply until that content is deleted); or
Where immediate deletion would restrict our ability to:
investigate or identify illegal activity or breaches of our Terms and Policies (for example, to identify or investigate misuse of our Products or systems);
comply with a legal obligation, such as the preservation of evidence; or
comply with a request of a judicial or administrative authority, law enforcement or a government agency;

In which case, the content will be retained for no longer than is necessary for the purposes for which it has been retained (the exact duration will vary on a case-by-case basis).

In each of the above cases, this licence will continue until the content has been fully deleted.

Permission to use your name, profile picture and information about your actions with ads and sponsored content: You give us permission to use your name and profile picture and information about actions that you have taken on Holix SMB next to or in connection with ads, offers and other sponsored content that we display across our Products, without any compensation to you. For example, we may show your friends that you are interested in an advertised event or have liked a Page created by a brand that has paid us to display its ads on Holix SMB . Ads like this can be seen only by people who have your permission to see the actions that you’ve taken on Holix SMB .

Permission to update software that you use or download: If you download or use our software, you give us permission to download and install updates to the software where available.

  1. Limits on using our intellectual property
    If you use content covered by intellectual property rights that we have and make available in our Products (for example, images, designs, videos or sounds that we provide, which you add to content that you create or share on Holix SMB ), we retain all rights to that content (but not yours). You can only use our copyrights or trademarks (or any similar marks) as expressly permitted by our Brand Usage Guidelines or with our prior written permission. You must obtain our written permission (or permission under an open source licence) to modify, create derivative works of, decompile or otherwise attempt to extract source code from us.

Date of last revision: 20th Feb. 2020